Need Drop Taxi: Privacy Policy

Your privacy is important to Need Drop Taxi Private Limited (the “Company”, “we”, “Need Drop Taxi”, or “us”).

This Privacy Policy (“Policy”) outlines the policies and procedures regarding the collection, use, disclosure, and protection of your information when you use our website at https://needdroptaxi.com/ or any associated services provided by Need Drop Taxi (collectively referred to as the “Need Drop Taxi Platform”).

The terms “you” and “your” refer to the users of the Need Drop Taxi Platform. The term “Services” encompasses any services offered by Need Drop Taxi, either through the platform or other means.

Please review this Policy carefully before using the Need Drop Taxi Platform or submitting any personal information. This Policy is a part of and should be read in conjunction with the applicable Terms and Conditions of the Need Drop Taxi Platform.

By accessing or using the Need Drop Taxi Platform and its Services, you agree to the collection, transfer, use, storage, disclosure, and sharing of your information as outlined in this Policy. If you disagree with any part of this Policy, we kindly request that you refrain from using the Need Drop Taxi Platform.

For questions or concerns regarding this Privacy Policy, please feel free to contact us via the email address provided on our website.

1. DEFINITIONS

Unless otherwise stated in this Privacy Policy, the capitalized terms used herein shall have the meanings assigned below:

“Operators”: Refers to independent third-party vehicle operators or drivers who offer their services to users via the Need Drop Taxi Platform.
”Co-branded Services”: Shall have the meaning ascribed to it in paragraph 4(c) of this Policy.
”Customer”: Refers to an individual who seeks services from Operators on the Need Drop Taxi Platform.
”Device”: Refers to a computer, mobile phone, or any other device used to access the Services.
”Device Identifier”: Refers to the IP address or any other unique identifier associated with a Device.
”Mobile Application”: Refers to the application provided by us on Devices to access our Services.
”Mobile Device Information”: Shall have the meaning ascribed to it in paragraph 2(d)(ii) of this Policy.
”Promotion”: Refers to contests, offers, or other promotional activities provided by Need Drop Taxi.
”Protected Information”: Refers to any personal information that can be used to identify you, such as your name, email address, and mobile number.
”Third Party”: Refers to any third-party service provider.
”Usage Information”: Shall have the meaning ascribed to it in paragraph 2(b)(i) of this Policy.

2. WHAT INFORMATION DO WE COLLECT?

2.1 INFORMATION YOU PROVIDE TO US

At Need Drop Taxi, we collect certain personal information to provide our Services effectively. This information may be gathered through account registration forms, contact forms, or other interactions with us. We only request and retain information necessary for lawful purposes related to our Services.

Information You Provide Includes:

Account Information:
When you create or update your Need Drop Taxi account, we may collect details such as your name, email address, phone number, address, gender, date of birth, profile photo, login credentials, and payment-related details (as permitted by law).
Saved Information:
During your use of our Services, we may store information to process your requests and streamline future interactions. This includes your contact information, billing details, emergency contact numbers, and addresses.
Verification Information (for Operators):
If you are a driver or vendor partner, we may require specific documents, such as Aadhaar, PAN, driver’s license, vehicle registration, fitness certificates, insurance, pollution certificates, and permit documents. Additionally, we may request real-time selfies for identity verification and location data.
Background Check Information:
For drivers and vendor partners, we may collect information about your driving history, criminal records (where applicable), and right-to-work status. These checks may be conducted by third-party service providers (TPSPs) on our behalf.
Third-Party App Access (for Operators):
Certain features may require access to other applications on your Device to enhance fraud detection and prevention.
Other Correspondence:
Any additional information you provide during customer support interactions, troubleshooting, in-app messaging, feedback submissions, reviews, or ratings may also be collected.
Referral Information:
If you refer a friend, we may collect and store their contact details to offer our Services and promotions.

Prohibited Content:

When using Need Drop Taxi’s Platform, you must not upload, share, or transmit any content that:

Is harmful, offensive, obscene, invasive, or otherwise unlawful.
Promotes hate, violence, money laundering, gambling, or harms others.
Contains false, misleading, or deceptive information.
Threatens the security, unity, or sovereignty of India or public order.

For a seamless and secure experience, we request your adherence to these guidelines and our Terms of Service.

2. INFORMATION WE COLLECT AS YOU ACCESS AND USE OUR SERVICES

2.1 Transaction Information

We collect trip-related information, including pick-up and drop-off locations, trip distances, and payment transaction details (as per applicable laws), to ensure smooth operations and billing.

2.2 Location Data

Drivers and Vendor Partners:
Need Drop Taxi collects location data when the app is running in the foreground or background on the driver’s device. Drivers must enable the “On-Duty” status on the app for location tracking.
Customers:
We collect precise or approximate location data from your device if location access is enabled. This data is collected from the time a service is requested until its completion to improve user experience, optimize pickup locations, ensure safety, and detect fraud. Even if you disable location tracking, we may link driver location data during trips to your account for purposes like receipt generation and support.

2.3 Usage Information

We may use technologies to automatically collect information whenever you interact with our platform. This includes:

Browser type
Referral URLs
Visited areas of the platform
Search behavior and results
Usage frequency and interaction patterns

2.4 Health-Related Information (Drivers Only)

We may collect health-related details like body temperature, vaccination status, or health declarations as required for service eligibility.

2.5 Device Information

We collect technical and aggregated device information, such as:

Device identifier
Operating system and version
Geolocation
Mobile network data
App usage behavior (e.g., scrolling activity, gestures)

Sensitive information about other programs, passwords, or unrelated activities remains masked and secure.

2.6 SMS/Text Messages

With your permission, we may collect SMS data for:

Issuing and verifying one-time passwords (OTPs)
Autofilling verification details during transactions

We do not share SMS data with third parties except as specified in this policy.

2.7 Call Details (Drivers and Vendor Partners)

We may record calls and related details made to or from devices used to provide services, for quality and verification purposes.

2.8 Other Interaction Data

We collect details about how you interact with the Need Drop Taxi app or website, including:

Time spent on the app
Actions taken
Features or pages visited frequently

2.9 Cookies

Usage information may also be collected through cookies. You can control cookie settings through your browser or app preferences. However, disabling cookies may limit some platform features.

2.10 Information from Third Parties

We may supplement the information collected directly from you with data from trusted third-party sources to enhance our services.

2.11 Mobile Application Information

When using our mobile app, we collect technical details such as:

Mobile number
Device manufacturer and model
Operating system
Mobile internet browser type
Geolocation
Interaction data with the app

This information helps us provide software updates, personalize content, and enhance overall service quality.

3. USE OF INFORMATION COLLECTED

(a) Enhancing User Experience
Our primary goal in collecting your information is to provide you with an improved and personalized experience when using Need Drop Taxi services. This includes analyzing features you use most, allowing you to view trip history, rate rides, and identify areas for improvement, including service patterns and geographic trends.

(b) Account Verification
Using the details you provide during registration, we may send a welcome email or SMS to verify your account credentials such as username and password.

(c) App Functionality
Information collected through our mobile app helps ensure you receive the correct app version for your device, facilitates troubleshooting, and supports limited marketing efforts.

(d) IP Address Usage
We use your Internet Protocol (IP) address to diagnose server-related issues and administer our website(s). While your IP address helps identify your location, it does not include any personal information.

(e) Service Announcements
On rare occasions, we may send you service-related notifications, such as updates during maintenance or service disruptions. If you prefer not to receive these messages, you may deactivate your account.

(f) Fraud Prevention and Policy Compliance
We use your information to prevent, identify, and investigate violations of our Privacy Policy, terms of service, fraud, or other unlawful activities.

(g) Driver Information Sharing
To fulfill ride requests, we share essential details (such as your name, pickup address, and contact number) with the assigned driver. This enables the driver to locate and communicate with you efficiently. Additionally, transportation service providers may access this information, including your geo-location data, as needed for operations.

(h) Customer Geo-Location Usage
For customers, we utilize geo-location data to:

Display nearby drivers available for bookings.
Automatically detect your location when you open the Need Drop Taxi app.
Help drivers identify pickup points.
Allow you to share your location with others for safety purposes, should you choose to do so.

(i) Driver Geo-Location Usage
For drivers, geo-location data is used to:

Provide ride requests near their location, even when the app is not actively used.
Enable customers to track the driver’s location for timely pickups.
Share location data with customers to ensure their safety.

(j) Communication and Promotions
We may use your information to:

Provide updates or services you’ve requested, such as newsletters or promotional offers.
Enable your participation in contests, promotions, or surveys.
Contact you regarding service changes, policy updates, or other notifications.

(k) Business and Analytics
Your information may also be used for internal business purposes, data analytics, and as disclosed at the time of collection or as outlined in this Privacy Policy.

(l) No Targeted Advertising
We do not use the information collected from you for targeted advertising.

This ensures your data is used solely to improve your experience with Need Drop Taxi, ensuring trust, safety, and service efficiency.

4. DISCLOSURE OF INFORMATION TO THIRD PARTIES

At Need Drop Taxi, we do not sell, rent, or trade your information except as outlined in this Privacy Policy or as required when you provide your information. Below are the circumstances under which your data may be shared:

(a) With Your Consent to Receive Third-Party Information

You may opt to receive information or promotional offers directly from third parties. If you agree, your Protected Information will be shared with these parties. Any information shared will be governed by their privacy policies. We recommend reviewing their policies before consenting. If you wish to stop receiving communications from them, please contact the third party directly.

(b) Third-Party Service Providers

We work with third-party companies and individuals to facilitate our services, including:

Drivers and their associated companies for fulfilling ride requests.
Hosting providers, analytics trackers, payment processors, customer support teams, and marketing tools providers.
These entities will have limited access to your Protected Information solely to perform their functions. They are bound by confidentiality agreements to ensure your data is secure and not misused.

(c) Co-Branded Services

Some services may be offered in partnership with third parties (e.g., sponsors, charities). These services may require you to provide information to both us and the partner. Any data you share will be governed by their privacy policies.

(d) Contests and Promotions

Participation in contests or promotions may require you to provide personal information. By entering, you consent to the use of your information for prize distribution, winner announcements, or promotional activities.

(e) For Legal and Administrative Reasons

We may disclose your information to government agencies or law enforcement in situations such as:

Compliance with legal obligations or government requests.
Investigating fraud, security threats, or legal violations.
Protecting the rights, safety, or property of our users or the public.

(f) User-Initiated Sharing

If you share content (e.g., reviews, trip details) through our platform or external sites, this information may become public and subject to the external platform’s privacy policies.

(g) Business Transfers

In the event of mergers, acquisitions, or corporate restructuring, your information may be shared with the new entity or business owner.

(h) Market Studies and Benefits

We may share anonymized or aggregated data with third parties for research, service enhancements, and market studies.

5. THIRD-PARTY CONTENT AND LINKS

Our platform may feature links to third-party websites or services. We do not control these sites and are not responsible for their privacy practices. We encourage you to review their policies before providing any personal information.

6. SOCIAL MEDIA FEATURES

Our app may include social media integrations (e.g., “Like” buttons, “Share This” widgets). These features may collect certain data like your IP address or browsing activity. Interaction with these tools is subject to the respective social media platform’s policies.

7. DRIVER INFORMATION USAGE

Drivers may access limited customer information (e.g., name, contact number, pickup location) for service delivery. If you’re a driver, your details (e.g., name, vehicle number, profile picture) may be shared with customers to facilitate rides.

8. INFORMATION UPDATES AND ACCOUNT CANCELLATION

Users can update their account details or request corrections through the app or email.
Accounts can be deactivated upon request. Note that we may retain certain information for legal, regulatory, or business purposes even after account cancellation.

9. DATA RETENTION AND DELETION POLICY

Personal data is retained only as long as necessary to fulfill its purpose.
Users can delete their account through the app. Upon deletion, data is removed from active systems but may remain in backups for a short duration.

10. SECURITY

We implement industry-standard security measures to protect your data. However, no system is completely secure, and transmission of information is at your own risk.

11. GRIEVANCE OFFICER

For concerns regarding this Privacy Policy, you can contact our Grievance Officer at contact@needdroptaxi.com

12. CHANGES TO THIS POLICY

We may revise this Privacy Policy periodically. Changes will be effective immediately upon posting. For significant updates, we will notify users via email or in-app notifications.

YOU HAVE READ THESE TERMS & PRIVACY POLICY AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE